Service Level Agreement (SLA) - CI/CD Glossary Definition
An SLA is a contractual reliability promise with consequences for breaching it, and is normally set below the stricter internal SLO.
A service level agreement is a contractual commitment about a service level, usually with penalties for breach. SLAs are typically looser than the internal SLOs teams aim for.
Related guides
Service Level Objective (SLO) - CI/CD Glossary DefinitionService Level Objective (SLO): A service level objective is a target for a reliability metric over a window,…
Service Level Indicator (SLI) - CI/CD Glossary DefinitionService Level Indicator (SLI): A service level indicator is the actual measured metric behind an SLO, such as…
Error Budget - CI/CD Glossary DefinitionError Budget: An error budget is the allowed amount of unreliability under an SLO, for example the 0.1% of fa…