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Documentation
Browse our comprehensive guides and API documentation.
View DocsFrequently Asked Questions
Find answers to common questions about Latchkey.
View FAQTroubleshooting
Jobs stuck in queued, an empty dashboard, missing insights, and blocked billing states, each with the check that identifies it.
Diagnose an issueBefore you write to us
What to include in a support request
Send the run URL, the job name, and what you expected instead. No logs needed — we can read the run.
When you will hear back
A person reads every message, during UK and US business hours. Blocked builds and billing jump the queue — say so in the first line.
Things you can answer faster than we can
A stuck job is usually the runner label or the concurrency ceiling; an empty dashboard is usually the filter bar. Troubleshooting covers both.